Value Co-Creation using Blockchain Technology

  LEVEL : INTERMEDIATE                    HRDF : CLAIMABLE 

    TRAINERS : ASSOC. PROF. DR. MANZOOR AHMED HASHMANI & DR. AMJAD SHAMIM

 

WHEN  


29 - 30 NOVEMBER 2021

 

WHERE 


MS TEAMS

(Online)

 

TIME


9.00AM - 1.00PM

 

RM 1,250 FOR PROFESSIONALS

10% Discount for Early Bird (until 29 October 2021) / Group / Students

CONTENT SUMMARY

INTRODUCTION

In a market, where products and services are perceived as a means of exchange rather than the basis of exchange, the conventional approach to selling needs a radical change in mindset. The business and sales professionals need to be more strategic in their approach of facilitating customers in their practices based on co-creating value rather than selling value. The co-creation approach involves redefining the way sales professionals and organizations engage with customers, suppliers, partners, and other actors, by bringing them into the process of value creation and engaging them in enriched experiences. 

Blockchain is expected to create a variety of new opportunities for businesses. Yet, little is known about how companies can exploit business value from the technology. However, without a clear understanding of how, and corresponding adaption of business practices, the realization of value is doomed to failure. Evidence is available to show that blockchain enables value creation through: Distributed Product Innovation, Controlled Customer Intimacy and Shared Operational Efficiency. 

The practice of value co-creation using blockchain is one of the most important developments that service-dominant marketing introduced which has emerged as a new stream of value creation for the customers and business. The applicability of value co-creation using blockchain technology to the industry has gained acceptance with its great success in achieving the final result.  Consequently, the leading multinational corporations such as Hitachi, BMW, Unilever, IKEA, and others established Value Co-Creation Labs for providing an interactive platform to the customers for engagement. The notion of advancing and excelling in the business is in every businesses’ mission and vision. To skill and approach to create greater touch lies beyond a deep understanding and application of the concept of value co-creation, hence, the skill to co-create is paramount.  

This 3-days course is designed to bring the latest best practices for the participants on how to co-create value using blockchain and develop enriched experiences for the customers and other stakeholders involved in the eco-system. The course offers an inspiring combination of academic excellence and activities with case studies to learn the best practice of value co-creation using blockchain. 

COURSE CONTENT

Module 1: Change the lens from ‘Goods Thinking’ to ‘Service Thinking’
  • Goods thinking and its problems.
  • What is service thinking? Why we need service thinking?
  • Understanding value, value creation, value co-creation (value-in-exchange vs. value-in-use vs. value-in-context).

Activity 1: Hunting Value Champion – Practical Activity 

Module 2: Zooming In and Zooming Out (ZIZO) on Value Co-Creation

  • The nuts and bolts of value co-creation.
  • Understanding the service ecosystems at the micro level, meso level, and macro level.
  • Recognizing the Resource Integrators and Actors for Value Co-Creation.

Activity 2: Hunting Value Co-Creators 

Module 3: Introduction to Blockchain Fundamentals

  • Blockchain Background.
  • Blockchain benefits for Individuals and Business.
  • Peer to Peer (P2P) Blockchain Application.

Activity 3: Blockchain and Blockchain Deployment

Module 4: Leveraging Blockchain for Business Benefits

  • How Blockchain is Relevant for Business.
  • Different Business Applications and Models.
  • Industry Use Cases.
  • Preparation of New Blockchain Business Model.

Activity 4: Setup & Deploy Blockchain Master Node



OBJECTIVES

Upon completion of this course, participants will be able to:

  • To provide in-depth thoughts on getting ahead of the competition by exploring new ways to further enhance your competitiveness by co-creating value using blockchain rather than selling value to your customers.
  • To provide an understanding of the service thinking and its use in enriching customer experience through co-creation and blockchain.
  • To facilitate the thought process for implementing value co-creation using blockchain in your everyday practice to deliver higher value to the business.


WHO SHOULD ATTEND?

  • Operation Managers.
  • Sales and Marketing Managers.
  • Sales professionals.
  • Corporate service managers.






OUR TRAINERS




1. Assoc. Prof. Dr. Manzoor Ahmed Hashmani  (UTP)

Dr. Manzoor Ahmed Hashmani is currently working as an Associate Professor in the Universiti Teknologi PETRONAS (UTP), Malaysia. He earned his M.E in 1997 and Ph.D. in 1999 from Nara Advanced Institute of Science & Technology, Nara (Japan). He has authored and co-authored more than 100 research articles published in various journals and conferences of international repute. He has also worked as lead research and development person in a reputable Japanese company for five years. He is a Senior Member of IEEE, executive committee member of IEEE Computational Intelligence Society's, member of Society of Engineering Education Malaysia, member of Malaysia Board of Technology, and member of Pakistan Engineering Council. His current research areas of interest include:
  • Blockchain Technologies
  • Artificial Intelligence and Machine Learning
  • Soft Computing for Optimization


2. Dr. Amjad Shamim (UTP)

Dr. Amjad Shamim is currently a Senior Lecturer at the Department of Management and Humanities, and Core Researcher at Institute of Self-Sustainable Building, Universiti Teknologi PETRONAS. He obtained PhD, MS and MBA in Marketing. He has over 12 years of working experience in industry, academia, and research. He frequently conducts trainings in the areas of value co-creation, covariance based structural equation modelling, inferential statistics, survey research, marketing research and SPSS software, among others.  Dr. Amjad has published his work in reputed marketing and management journals such as Journal of Retailing and Consumer Services, International Journal of Hospitality Management, Journal of Consumer Marketing, International Journal of Retail & Distribution Management, Asia Pacific Journal of Marketing and Logistics, Journal of Islamic Marketing, Journal of Entrepreneurship in Emerging Economics, International Journal of Applied Management Science, Environmental Science and Pollution Research, IEEE Access among others. In addition, he has secured 7 research grants in last 4 years from and national and international funding bodies. In 2019, he Liam Glynn Research Scholarship Award by American Marketing Association – Service Special Interest Group (AMA-SERVSIG). His research interests are in the areas of value co-creation, service-dominant logic, service thinking, service inclusion, brand experience and neuromarketing. 



COUNTDOWN

REGISTRATION FEES

      ProfessionalS       

myr1,250

*fee quoted does not include SST, GST/VAT or withholding tax (if applicable)

Early bird/ group/ student

myr1,125

*fee quoted does not include SST, GST/VAT or withholding tax (if applicable)

OUR LOCATION

Centre for Advanced & Professional Education (CAPE)

 Level 16, Menara 2, Menara Kembar Bank Rakyat, 50470, Jalan Travers, Kuala Lumpur.

CALL US

+605 - 368 7558

DROP US AN EMAIL

cape@utp.edu.my