1. Associate Professor Dr. Satirenjit K Johl 

Associate Professor Dr Satirenjit K Johl has been in the academic, research & consultancy field since 1992. She is currently with Universiti Teknologi PETRONAS. Prior to that she was with Universiti Utara Malaysia. Dr. Johl has also served the corporate sector, namely IBM, Boustead Holdings and Malaysian Professional Centre. She obtained her Doctorate in Philosophy (Business) from University of Nottingham, U.K and Master’s in Human Resource Management from Universiti Utara Malaysia. She is also a certified trainer from the Institute of Personnel and Development, U.K. She has conducted several training programs for multinational companies i.e. IBM, Boustead Holdings and Universiti Teknologi PETRONAS in the areas of Quality, Entrepreneurship and Human Resource. She has received several awards from International bodies for Best Dissertation awarded by British Aerospace and Loughborough University, U.K. She has received the Hariram Jayaran special award and Gold award in the 23rd International Invention Innovation & Technology Exhibition. 

Dr Ting Ding Hooi is an Associate Professor at the Department of Management and Humanities, Universiti Teknologi PETRONAS (UTP) where he also holds the position of a Cluster Leader, Business and Management Cluster. He holds a PhD in Marketing from Universiti Sains Malaysia. He did his MSc in Economics at the University of Exeter, United Kingdom. He has over 23 years of experiences in academia and consulting firm.  Based on his vast research experience, he has secured various national and international research grants such as Sumitomo Foundation (Japan), Murata Science Foundation (Japan), International Collaborative Research Fund with Universitas Ahmad Dahlan (UAD) and Atma Jaya Catholic University of Indonesia, Ministry of Higher Education and Yayasan UTP.  Dr Ting has also provided his services to International clients namely Petronas Carigali Turkmenistan and British Council. He is currently the President of the American Association of Inside Sales Professionals (AA-ISP), Malaysia Chapter.

3. Dr. Amjad Shamim 

Dr Amjad Shamim is currently a Senior Lecturer at the Department of Management and Humanities, Universiti Teknologi PETRONAS. He obtained Ph.D in Management from UTP, MS in Marketing and an MBA in Marketing from Pakistan. He has over 12 years of working experience in industry, academia, and research. He has published his work in various reputable international marketing and management journals. He has conducted several training programs both nationally and internationally in the areas of value co-creation, delivering service excellence, managing experience for brand building, structural equation modeling and measurement scales design among others. His research interests include value co-creation, transformative service research and service marketing.

Associate Professor Dr Lai Fong Woon is Chairing the Department of Management and Humanities, Universiti Teknologi PETRONAS in Malaysia. He holds a Bachelor of Science degree in Business Administration (Finance) and a Master of Business Administration (Finance) from the University of Nebraska-Lincoln, USA. He obtained his PhD (in Enterprise Risk Management) from the University of Malaya, the oldest university in Malaysia. He has been teaching in higher learning institutions since 1998. Prior to joining education line, AP Dr. Lai has worked in two stock broking companies in Malaysia. He held an Investment Advisor’s Representative License issued by the Malaysian Securities Commission in 1997. He has provided extensive training courses in Malaysia and in Turkmenistan on the themes of Risk-Based Project Investment, Analysis of Financial and Economic Activity of Enterprise, Economic Basis of Logistics and Supply Chain Management. AP Dr. Lai has also provided his services to International clients namely Petronas Carigali Turkmenistan and being regularly involved with local clients such as PETRONAS Chemicals LDPE, PETRONAS Dagangan Berhad, PETRONAS Carigali and PETRONAS Chemicals Group Berhad.