Demand and Capacity Management
LEVEL : INTERMEDIATE HRDF : CLAIMABLE
TRAINERS : ASSOC. PROF. DR. AINUL AKMAR MOKHTAR, ASSOC. PROF. DR. MASDI MUHAMMAD & DR HILMI HUSSIN
WHEN
17 - 19 AUGUST 2021
WHERE
MS TEAMS
(Online)
TIME
9.00AM - 5.00PM
RM 1,750 FOR PROFRSSIONALS
10% Disc for early bird (until 17 July 2021) / Group / Students
COURSE SUMMARY
INTRODUCTION
Operation managers are continually challenged with balancing customer demand and available capacity. Various demand and capacity management models have been practiced but limited numerical work has been done to identify how these decisions work together and how they relate to one another. For instance, reducing prices may attract customers during a slow period, but the extent of impact this should have on other areas is not clear. A simulation based on theoretical and empirical insights explores the impact of various decisions on profitability and operations. This course aims to provide the useful thoughtâstarters for managers striving to improve their operations.
- Processes involved.
- Optimal vs maximum concept.
- Strategies in matching demand and capacity.
Demand Management
- Demand forecasting.
Day 2
Demand Management
- Supply planning.
- Demand analysis.
- Sales and operation planning.
Day 3
Managing Capacity
- Importance of capacity decisions.
- Defining and measuring capacity.
- Determinants of effective capacity.
- Determining capacity requirements.
- Developing capacity alternatives.
OBJECTIVES
Upon completion of this course, participants will be able to:
- Understand the relationship between demand and capacity.
- Describe the strategy/tool to manage the demand.
Describe the strategy/tool to manage the capacity.
WHO SHOULD JOIN US TO :
- Asset Managers and Executives.
- Researchers & Consultants.
1. Associate Professor Dr Ainul Akmar Mokhtar
Associate Professor Dr Masdi Muhammad current position as Head, Reliability Engineering and Asset Management research group, UTP. Academic qualifications, Degree in Mechanical Engineering from Lehigh University, Pennsylvania, USA, Master of Science in Manufacturing System Engineering from Lehigh University, Pennsylvania, USA and PhD in Mechanical Engineering (Reliability Engineering) from Universiti Teknologi PETRONAS.
Area of expertise for AP Dr Masdi in, Reliability Engineering, Asset and operation management, Discrete event simulation and RAM Modeling, Life Cycle Cost Analysis and Predictive analytic modeling. AP Dr Masdi had professional certificate and award gains in Chartered Engineer (UK), HRDF Certified Trainer, Certified Reliability Engineer (CRE-8155) by American Society for Quality (ASQ), Certified Maintenance and Reliability Professional (CMRP- 156299) by Society for Maintenance and Reliability Professionals (SMRP).
3. Dr Hilmi Hussin
Dr Hilmi Hussin current position as Programme Manager, MSc Asset Management and Maintenance, Universiti Teknologi PETRONAS. He had industrial experience 6 Years with Seagate Technology Sdn Bhd (Senior Quality Engineer), 4 Years with Applied Magnetics Sdn Bhd (Process Engineer) and 17 Years with Universiti Teknologi PETRONAS. Academic qualification for Dr Hilmi, PhD in Mechanical Engineering (Reliability Engineering) from Universiti Teknologi PETRONAS, Master of Science in Manufacturing System Engineering from Warwick University, UK and Bachelor of Science in Mechanical Engineering from State University of New York, Buffalo, NY, USA.
Dr Hilmi had area of expertise in Reliability Engineering, Asset and operation management, Discrete event simulation and RAM Modeling, Six Sigma and Lean Manufacturing. His professional certification and awards in Six Sigma Black Belt (Seagate Technology) and HRDF Certified Trainer.
REGISTRATION FEES
Professional
myr1,750
*fee quoted does not include SST, GST/VAT or withholding tax (if applicable)
Early bird/ group/ student
myr1,575
*fee quoted does not include SST, GST/VAT or withholding tax (if applicable)
OUR LOCATION
Centre for Advanced & Professional Education (CAPE)
Level 16, Menara 2,
Menara Kembar Bank Rakyat,
50470, Jalan Travers,
Kuala Lumpur.
CALL US
+605 - 368 7558 /
+605 - 368 8485
DROP US AN EMAIL
cape@utp.edu.my